Shipping and Return Policy

STANDARD DELIVERY

  • $9.95 Standard Flat Fee Shipping applies to orders shipped in the contiguous 48 states. This rate does not apply to orders shipped internationally.
  • Hawaii, Alaska and Puerto Rico standard shipping cost is $44.95. Free Shipping offers only apply to standard delivery shipments.
  • Your order usually arrives within 7 business days for most in-stock merchandise. 
  • We do not ship to PO Boxes.
  • Items ordered together may not arrive in the same box.
  • Most packages will be shipped by USPS.
  • Please note Return Policy, Final Sale and Restocking Fees Policy on select items.
  • Orders over $120 ship free of charge. Please note that your order total must reach $120 before tax is applied in order to be eligible for free shipping.
  • Additional charges may be required for oversized items. In the event of a delay, you will be notified by email
  • Orders are shipped Tuesday – Sunday, excluding federal holidays
  • Web orders are available for in store pick-up.

 

SHIPPING TO THE NON-CONTIGUOUS UNITED STATES

  • We currently ship within the continental US, Alaska, Hawaii, and Puerto Rico.
  • We also offer international shipping from our physical location.
  • Call us at 212.343.0460 or store@newmuseum.org, Wednesday – Sunday 11 AM – 6 PM ET to inquire about International shipping. 
  • Orders to Alaska, Hawaii, and Puerto Rico will be charged in accord with our shipping table. These states do not qualify for free shipping. Most orders arrive within 5 - 7 business days, excluding holidays. 
  • Most International orders arrive within 10-14 business days.
  • Express International shipping is available for an additional fee per order and most orders arrive within 5-7 business days.
  • The recipient is responsible for all applicable customs, duties, tariffs, taxes, or Value Added Tax (VAT). We declare actual value of the merchandise for all orders.

 

SALES TAX

  • All orders shipped to a New York State address will incur a sales tax of 8.875% except for apparel items, which are exempt.
  • Taxes are based on state and county locations of your shipping address. At checkout, all appropriate taxes will be added to your order.

Please contact us if you have any questions: 212.343.0460 or store@newmuseum.org, Wednesday – Sunday 11 AM – 6 PM ET.

 

RETURN POLICY

  • If for any reason you are not satisfied with your purchase, please return the merchandise to us in its original condition within 30 days of delivery.
  • Limited editions, multimedia items, memberships, periodicals, posters, earrings, and sale merchandise are non-returnable unless defective.
  • A refund or exchange will be issued for items returned, excluding shipping charges.
  • Online purchases may be returned at the Museum Store location. These Items are not processed in the store.
  • Processing of the refund will take up to 2 - 3 days.
  • Return shipping costs are at the customer’s expense.
  • All returns must be accompanied with a receipt/invoice.
  • Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us at 212.343.0460 or store@newmuseum.org within five business days for instructions and an exchange or credit.
  • The items returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.

Please ship returns to the following address:

New Museum Store
Attention: Returns
235 Bowery
New York, NY 10002