$9.95 Flat Rate Shipping + Free Shipping on Orders Over $150 see details
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Customer Service - Shipping

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Wednesday-Sunday 11 AM-6 PM ET

Need Help?

We've compiled our most frequently asked questions to make your experience with us easier.

If you still need assistance, give us a ring at 212.343.0460. If for some reason we miss you, we'll get back to you as soon as we can.


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SHIPPING & DELIVERY

When can I expect my order? The processing and time depends on several things: the type of order, whether your order is complete, and when you place it. The good news is that we are able to ship your order anywhere in the US for the flat rate of $9.95 and orders over $150 ship for free!

The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved and the shipping address is verified. Items ordered together may not necessarily be shipped together.

  • · Select standard shipping purchases ship for one low flat fee of $9.95 per shipping address. If you are shipping outside of NYC, you should allow up to 7 business days.  
Destination
 
Standard Shipping
4 - 7 Business Days
Expedited 2-Day
2 Business Days
Continental United States $9.95 $39.95
Alaska $44.95 -
Hawaii $54.95 -
Puerto Rico - $34.95
International Please call us at 212.343.0460

* Please note that orders placed on Mondays will always ship on Tuesdays.

  • · Additional charges may be required for oversized items. In the event of a delay, you will be notified by email
  • · Please allow 3-4 weeks for delivery of all memberships purchased on newmuseumstore.org

Please contact us if you have any questions: 212.343.0460 or store@newmuseum.org, Wednesday – Sunday 11 AM – 6 PM ET.

 

Free Shipping

How do I receive free shipping?
Shop away and receive free shipping on orders over $150.  Should your order qualify, you will see the Estimated Shipping reflective of ‘FREE’ when you are in your Shopping Basket, and prior to clicking ‘Checkout.’ Please note that your order total must reach $150 before tax is applied in order to be eligible for free shipping.

 

Shipping Rules and Restrictions

Are there any shipping restrictions I should be aware of?

  • · Orders are shipped on Tuesday – Sunday, excluding federal holidays
  • · Orders shipping to Alaska, Hawaii, or Puerto Rico are only available for Standard Shipping and arrive within the time frame sited in the Shipping Method and Costs table. Expedited shipping is not available.
  • · We are unable to ship orders at the present time to PO Box address(es).
  • · Items ordered together may not arrive in the same box. Most packages will be shipped by Fed Ex, and final delivery will be made by your local mail carrier who will be in direct contact with you regarding delivery status(es).  
  • · Please allow 3-4 weeks for delivery of all memberships purchased on newmuseumstore.org

 

Shipping to the Non-Contiguous United States

Where do you ship?
We currently ship within the continental US, Alaska, Hawaii, and Puerto Rico. We also offer international shipping from our physical location, should you be interested in shipping outside of the US. Please contact us at 212.343.0460 or store@newmuseum.org, Wednesday – Sunday 11 AM – 6 PM ET, and we’ll accommodate international shipping whenever feasible. 

 

Are there any restrictions for orders shipping outside the contiguous United States?
Orders to Alaska, Hawaii, and Puerto Rico will be charged in accord with our shipping table. Unfortunately, these states do not qualify for free shipping. Orders are shipped via United States Postal Service International Priority Mail. Most orders arrive within 5 – 7 business days, excluding holidays. 

 

How do you typically send international orders via the New Museum physical store location?

International orders ship via United States Postal Service International Priority Mail. Delivery times vary from country to country, but most orders arrive within 10-14 business days. Express International shipping is available for an additional fee per order and most orders arrive within 5-7 business days. The recipient is responsible for all applicable customs, duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery. We declare actual value of the merchandise for all orders.